FAQs

FAQs - Beautiful Planet
+ How does it work and how do you keep prices low?

Its easy! You shop online here and decide whether you want to come and collect your order or have it delivered. If you wish to collect – come on down to the Biscuit Factory on the collection days we are open with your own containers – fill up and off you go! Simple! If you wish to have your order delivered – just order online and select delivery and we will drop it off to you!

We have taken away some of the frills of having a swanky shop in town and work from our unit at The Biscuit Factory. Keeping our running costs low and offering reduced collection days allows us to keep prices quite probably – the cheapest in town!

+ How do you deliver loose goods to my door?

Well we would hate to make a mess! Any loose dried foods are packaged in brown recycled paper bags which can be used over and over again – you never know, you might just decide to pay us a visit next time! Sustainable, recycled and re-useable! If you order and liquids, you would need to purchase a glass jar of ours to have it delivered. It just doesn’t work well in paper!

+ You say I can bring my own containers?

Absolutely! We would not be a zero waste shop without a little help from you! Bring your containers down and we will help fill them for you. In order to keep cross contamination at bay we have your order ready to dispense into your containers. If you forget – you can pay a small charge for one of our brown recycled paper bags which are of course reusable!

+ I have food allergies – what do I do?

If we are honest – don’t come and see us! Its not that we don’t want to see you but given the nature of our foodstuffs, we can not promise you would not have a reaction to any products you may be allergic to. If you decide to take advantage of our delivery service, please note our paper bags may come in contact with allergens and products that could cause you reaction.

+ What are the delivery options?

Click and Collect is available each week on a Monday and Friday between 11am and 4pm. This helps us keep our prices lower and our help to reduce emissions.

We can deliver locally to Edinburgh via our eco-friendly bike delivery team within 5 miles of our base in Leith – EH6. Delivery is charged at £5.00. Out with this area there is a minimum order value of £30 for delivery.

For deliveries further afield – a minimum order of £30 applies and a flat postage fee of £5.50 will be applied.

Click and Collect or Eco Delivery the choice is yours.

We keep our prices low and are open for in person & click and collect 6 days a week – Monday to Saturday from 10am – 5pm

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